We aim to deliver most items within 2 - 4 days (subject to stock availability) excludes bespoke and special order items. Local deliveries may arrive sooner. We will call to arrange delivery of flooring. We can arrange named day delivery excluding weekends and bank holidays. We do not offer timed delivery. Delivery to docks will be charged extra call for price

Delivery is free of charge on items marked Free Delivery.

Delivery is free of charge on flooring and accessory orders over £500.00 excluding VAT except for products from Lithuania

Delivery on flooring orders under £500.00 will be charged at £35.00 excluding VAT except for products from Lithuania

Delivery on underlays under £500.00 will be charged at £35.00 excluding VAT

We deliver to UK mainland only. 

We will only deliver to where the payment card is registered to.

Adequate labour etc. must be provided for unloading.

Goods are delivered to kerbside except when we will supply and fit.

The Company can refuse delivery to site if it is deemed dangerous to the driver.

The Company has no responsibility or liability for the unloading of goods on site and for the storage and security of such goods.

All deliveries must be signed for by an authorised person as proof of delivery. We reserve the right to refuse delivery if no authorised signature is obtained.

Any period or date of dispatch quoted is an estimate only and the Company shall not be liable for any loss or damage arising directly or indirectly from delay in dispatch or delivery.

Risk in the goods shall pass to the Customer when the Customer or its agent takes delivery of the goods.

The Company cannot be held responsible for non-delivery caused by the existence or apprehension of war, acts of terrorism, declared or undeclared hostilities, quarantine, riots or strike.

If a delivery is refused or nobody accepts the order, redelivery will be charged.

A 30% handling fee will be charged on all returned goods. Excluded from this charge is the pick-up fee, which is not negotiable.

Delivery in instalments should be treated separately and each delivery is a separate contract.

Delivery will be made by either our own vans, courier, direct from supplier.

Items marked as flammable or dangerous are available for collection only from our warehouse.